These terms govern your use of this website and any service provided by Haven Stays & Hospitality — real estate advisory, Golden and tourist visa assistance, property management and licensed holiday-home rentals. Please read them before you enquire, book or instruct us. Where you sign a separate engagement letter, booking confirmation or management agreement with us, that document takes precedence over anything inconsistent below.

1. Acceptance of these terms

By browsing this website, submitting an enquiry form, sending us a WhatsApp message about our services or making a booking, you accept these terms. If you do not accept them, please do not use the site or our services.

We may update these terms from time to time. The version published on this page at the moment you transact is the version that applies to that transaction.

2. Use of this website

You may use this site for lawful, personal and business purposes connected with a genuine interest in Dubai property, residency or accommodation. You agree not to:

  • Scrape, harvest or systematically copy listings, photography or content from the site.
  • Submit false, misleading or fraudulent enquiry details, or another person’s details without their authority.
  • Attempt to gain unauthorised access to the site, its servers, or any connected system.
  • Introduce malware, attempt denial-of-service attacks or otherwise interfere with the site’s operation.
  • Use the site or our brand to imply an affiliation, agency or endorsement that does not exist.

3. Listings, prices and projected yields

This is the most important disclaimer on this page. Everything published on this website about a property, a stay or a visa is indicative and provided for general information only. It is not an offer, a valuation, a financial promotion or professional investment advice.

  • Availability changes constantly. A unit shown as available may be reserved or sold by the time you enquire. Nothing is secured until a reservation form is signed and the deposit is received by the developer or seller.
  • Prices are indicative. Prices, service charges, nightly rates and payment plans move with the market and with developer policy, and are quoted in AED unless stated otherwise. Any currency conversion shown is an approximation for convenience only.
  • Projected yields are projections, not promises. Rental yields, occupancy figures and return estimates are modelled from historic and comparable data. Actual returns depend on market conditions, service charges, vacancy, furnishing standards, management quality and factors entirely outside our control. Past performance is not a reliable indicator of future results, and your capital is at risk.
  • Visa rules change. Eligibility thresholds, document requirements, processing times and fees for Golden, investor, tourist and dependant visas are set by UAE federal and Dubai authorities and can change without notice. Guidance on this site reflects our understanding at the date of publication only.
  • Images are representative. Photography, renders, floor plans and dimensions are for illustration. Off-plan renders show the developer’s intention, not a guaranteed finished product.

You should carry out your own due diligence and take independent legal, tax and financial advice appropriate to your circumstances and country of residence before committing to any purchase.

4. Holiday-home bookings and cancellations

Our holiday homes are operated under a Department of Economy and Tourism permit. The following terms apply to every direct booking; where you book through a third-party platform, that platform’s policy may also apply.

Check-in, check-out and occupancy

  • Check-in is from 3:00 PM; check-out is by 11:00 AM. Early check-in and late check-out can often be arranged and must be confirmed in writing in advance; a fee may apply.
  • The lead guest must be at least 21 years old and present valid passport or Emirates ID details for every adult guest, as required by UAE law.
  • Occupancy must not exceed the maximum number of guests stated in the booking confirmation. Parties, events and commercial filming are not permitted.
  • All residences are strictly non-smoking indoors. Pets are only permitted where a listing states so expressly.
  • Guests must observe building rules and UAE law throughout their stay.

Payment and damage deposit

  • A booking is confirmed only when the deposit or full payment stated on your invoice has been received and we have issued a written confirmation.
  • A refundable damage deposit is taken before or on arrival. It is released within 7 working days of check-out, less the cost of any damage beyond fair wear and tear, missing items, additional cleaning arising from a breach of these terms, or unpaid charges.
  • Tourism Dirham fees, municipality charges and VAT are applied where the authorities require them.

Cancellation windows

  • More than 30 days before arrival: full refund of amounts paid, less any bank or payment-processing charges.
  • 15 to 30 days before arrival: 50% of the total stay value is retained.
  • Fewer than 15 days before arrival, or no-show: the full stay value is retained.
  • Peak periods — New Year, Eid and major exhibition weeks — may carry a longer, non-refundable window, which will be stated on your confirmation before you pay.
  • Early departure does not attract a refund for unused nights.

If a residence becomes genuinely unavailable through no fault of yours — a serious maintenance failure, for instance — we will offer a comparable alternative or a full refund of the affected nights. That is the limit of our obligation in those circumstances. We strongly recommend you hold travel insurance covering cancellation.

5. Advisory fees and commission disclosure

We believe you should know exactly how we are paid before you instruct us.

  • Initial consultations, market briefings and the first shortlist are provided free of charge.
  • On resale and ready-property transactions we typically earn a brokerage commission from the buyer, customarily 2% of the purchase price plus VAT, disclosed in writing before you proceed.
  • On off-plan purchases we are generally paid a commission by the developer. Where that is the case, you are told so, and the commission does not increase the price you pay.
  • Visa, management and holiday-home services are charged on the published or quoted fee basis for that service. Government fees are charged at cost.
  • Where we introduce you to a bank, mortgage broker, conveyancer or furnishing supplier and receive a referral fee, we will disclose that fact.

Third-party costs — Dubai Land Department transfer fees, registration trustee charges, NOC fees, service charges, Ejari, valuation, medical and Emirates ID fees — are payable by you in addition and are not part of our fee.

6. Visa and residency services

We prepare, submit and track applications. We do not decide them.

  • Approval is at the sole discretion of the UAE authorities. No agent, consultant or advisor can guarantee an outcome, and we make no such guarantee. Any success rate we publish describes past files, not your file.
  • Government and third-party fees are non-refundable once paid to the relevant authority, typing centre, medical centre or Emirates ID office, whatever the outcome of the application.
  • Our professional fee covers preparation and submission of the file. Where an application is refused for reasons outside our control, our fee is not automatically refundable; we will, however, advise on the grounds and on whether a resubmission is realistic.
  • You are responsible for the accuracy, completeness, authenticity and proper attestation of every document you give us. Providing false or altered documents to a UAE authority is a serious offence and will end our engagement immediately.
  • Processing times quoted are estimates based on current practice and can be affected by authority workload, public holidays, security checks and document deficiencies.
  • Medical fitness testing and biometric capture must be completed by you in person in the UAE. They cannot be handled remotely or by proxy.

7. Property management engagements

Where we manage a property for you, the scope, term, fee and notice period are set out in a separate management agreement. In summary: we act within the authority you grant us, we do not commit your funds to major works beyond an agreed threshold without your approval, and we account to you monthly. Owners remain responsible for service charges, statutory obligations, insurance and the condition of the asset. Nothing in our appointment transfers ownership risk to us.

8. Payments and anti-money-laundering

Payments must be made only to the accounts named on our invoice or, in the case of property purchases, to the developer’s or trustee’s escrow account named in your contract. We will never change our bank details by email alone — always verify any change by telephone before transferring funds.

We are required to conduct customer due diligence and source-of-funds checks on property transactions. We may decline or discontinue an engagement, without liability, where those checks cannot be completed satisfactorily or where we are required by law to do so.

9. Intellectual property

The design, text, photography, videos, brand names, logos and layout of this website are owned by or licensed to Haven Stays & Hospitality and are protected by UAE and international copyright and trade-mark law. You may view pages, print a reasonable number of copies for your own reference and share links to the site. You may not reproduce, republish, sell, or use our content commercially without our prior written permission. Property listing material may also be subject to the rights of the developer or owner.

10. Limitation of liability

To the fullest extent permitted by law:

  • This website and its content are provided “as is”. We do not warrant that it will be uninterrupted, error-free or free of harmful components.
  • We are not liable for indirect or consequential loss, loss of profit, loss of investment value, loss of opportunity, or loss arising from a decision you take in reliance on indicative information published here.
  • Where we are found liable in connection with a service, our total liability is limited to the fees you have paid to us for that service.
  • We are not liable for the acts, omissions, delays or insolvency of developers, sellers, landlords, banks, government authorities, typing centres, platforms or contractors.
  • We are not liable for failure to perform caused by events outside our reasonable control, including regulatory change, acts of government, extreme weather, utility or telecommunications failure and public-health measures.

Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any other liability that cannot lawfully be excluded.

11. Third-party links and services

This site may link to developer microsites, government portals, booking platforms, mapping and messaging services. We do not control those sites and are not responsible for their content, availability or privacy practices. A link is not an endorsement.

12. Suspension and termination

We may suspend or withdraw access to this site, or decline to act for you, where we reasonably believe these terms have been breached, where continuing would place us in breach of law or regulation, or where the professional relationship has broken down. Provisions on fees earned, liability, intellectual property and governing law survive termination.

13. Governing law and jurisdiction

These terms, and any dispute or claim arising out of them or their subject matter, are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. The courts of Dubai have exclusive jurisdiction, save that tenancy and rental disputes fall to the Rental Dispute Settlement Centre and property-registration matters to the Dubai Land Department, in each case in accordance with applicable law.

We would always rather resolve a problem by conversation than by process. Please raise any concern with us first — most issues are settled the same week.

14. How to contact us